OCTOBER 22, 2019







Why Attend?

Thank You to our Sponsors


Tuesday 22 October

 8:00 - 8:15am CST

Opening Keynote from Mitel

Mary T. McDowell
Mitel CEO

Mitel’s new CEO Mary T. McDowell will set the stage by sharing more about her background, what excites her about joining Mitel and her vision for Mitel’s future.

 8:15 - 8:45am CST

Navigating the Multiple Paths to Cloud

Martin Bitzinger

Join Mitel Vice President of PLM, Martin Bitzinger, to see why cloud choice is more important than ever and how Mitel is giving customers the flexibility to define their approach to the cloud.

 8:45 - 9:00am CST

Networking Break

 9:00 - 9:30am CST

MiCollab Powering the Future of Communication & Collaboration

Mona Abou-Sayed

Collaboration in the workplace encompasses more than any one tool; however, Mitel is focused on helping you unleash productivity through applications that fit into your employees’ daily workflows and enable seamless communications and collaboration across your organization. Mitel VP of Collaboration and Applications, Mona Abou-Sayed, will be hosting this session and available for Q&A.

 9:30- 9:45am CST

Customer Case Study: Annette Harris, Jefferson, KY Schools

Annette Harris

Join us as one of the largest MiVoice Connect customers in North America discusses how they prepared a move from a 20 year old traditional PBX system to VOIP. 

 9:45 - 10:00am CST

Networking Break

 10:00- 10:30am CST

MiVoice Roadmap

Kurt Kruger

Eddie Lambert

Mitel’s flagship on-site UC platforms, MiVoice Business, MiVoice Connect and MiVoice MX-ONE, continue to boast new features and capabilities so information flows through your organization seamlessly to get more done faster and smarter. This presentation will introduce you to the latest releases and beyond. Session hosted by Kurt Kruger, Mitel Director PLM Mid-Market & Eddie Lambert, Head of PLM, MiVoice MX-ONE Solution. 

 10:30 - 11:00am CST

MiCloud Roadmap

Pedro Luna

Dan Nemechek

Join Pedro Luna, Mitel Product Manager for MiCloud Connect and Dan Nemechek, Mitel Director of UCaaS Sales Engineering, to learn about recent updates to Mitel’s flagship Cloud Solution, MiCloud Connect platform, and discover upcoming features which will continue to enhance the industry leading UCaaS solution. 

 11:00 - 11:30pm CST

Networking Break

 11:30 - 11:45pm CST

Contact Center Special Interest Group Chat Session

What are the top three greatest challenges your facing in your contact center environment today? Join Eric Laracuente, SIG Leader, Contact Center Customer and Global MUG Board Member in the Networking Lounge for an open discussion with other customers on Contact Center.

 11:45 - 12:00pm CST

Customer Case Study: Gabriel King, CSU Dominguez Hills

Gabriel King

Join Gabriel King, Network Analyst at CSU Dominguez Hills, as he discusses their migration from CSU Fullerton Private Cloud to the Mitel Public Cloud.

 12:00 - 12:30pm CST

Networking Break

12:30 pm - 1:00 pm CST

Contact Center Roadmap

Matthew Clare

In this presentation, learn how you can provide customer experiences that help you stand out from your competition with Mitel’s contact center solutions. We will specifically focus on our flagship UC platforms (MiContact Center Business and Enterprise), Mitel’s new CCaaS offering MiCloud Connect CX, and Mitel’s new Workforce Optimization portfolio. Session hosted by Matthew Clare, Mitel Director of Contact Center Solutions. 

1:00pm CST

Event Ends

1:30pm - 2:00 pm CST

MUG North America Annual General Meeting (open to pre-registered NA members only)

Frequently Asked Questions

No. You do not need to download or install any software to participate. You only need to have access to the internet.
Your login details will be emailed to you ahead of the event. You can use these details to access the online event.
The event will remain open 24/7 for 30 days. Therefore, you can attend whenever it’s convenient for you during this period of time. We understand your schedule may not allow you to attend all of the live sessions of the event.
Send an email to for any technical assistance.
This is an online event. You do not have to travel to any specific location. You can participate anywhere that you have Internet access. The event is accessible from desktop, mobile and tablet devices.
  • Watch live online presentations from top industry speakers
  • Participate in Mitel Trainings offered throughout the day
  • Download valuable educational materials to access later
  • Chat live with Mitel executives, Partners and the MUG Global Board
Yes. Like any physical event, we will have a swag bag for you! You can add all of the documents available to the online swag bag in your account and then email them to yourself or share items with friends and family by simply entering their email.
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page and they can register at their convenience.